FREE SHIPPING ON US ORDERS (2-5 Day Shipping) // MONEY BACK GUARANTEE

Delivery & Returns

DELIVERY AND RETURNS

Shipping policy

Delivery -
We deliver all products via USPS Mail from our warehouse near Vancouver WA - typically delivery will take around 2-5 working days, all orders placed before 12pm will ship the same day for around a 2-5 working day delivery across US.

For deliveries outside US, We offer Shipping with UPS or USPS.  Delivery time will vary. 

If at check-out there is no option to deliver to your country, contact us to see if we can help. 

*Note- International Orders outside the US may be subject to local tax and customs charges which are the responsibility of the customer. 

Please send questions and inquiries to [email protected]

 

Returns

We offer a money-back guarantee! If you are not satisfied with your product within 14 days, you can return it. Receive and full refund. The customer pays return shipping. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer

    In cases when a product is returned, we will require of you, a receipt or proof of purchase. You are not to return your purchase to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable). They are;

    • Book with obvious signs of use 
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
    • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 14 days after delivery

     

    REFUNDS (IF APPLICABLE) -

    Upon inspection of your product, you will be sent a mail to validate your status and notify you that we have successfully received your returned item. You will also be notified about the procedure to follow for your refund (if the item is not rejected)

    If you are approved, then your refund will be processed, and a credit will automatically be applied, engaging your credit card or original method of payment.

    Late or missing refunds (if applicable) -

    On occasions where the refund is not made within the stipulated amount of days (14days), we advise you to keep track of your banking interactions and transactions to monitor the refund.

    You can then proceed to contact your credit card company, because it may take some time before your refund is officially posted.

    Since there is often some reasonable time involvement with the refund process, you can proceed to contact your bank for strict monitoring.

    However, If after doing all of this, you still do not receive your refund, please contact us at [email protected]

    Sale items (if applicable)

    Sale items cannot be refunded. The refund option is open to only regular priced items.

    Exchanges (if applicable) 

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, you send us an email you can contact us at [email protected].

    Shipping costs are non-refundable because you will be required to take responsibility for paying your own shipping cost for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

                                                                                                                                    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $50, you might as well consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

     

    Gifts 

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and he will be eligible to handle the return process.

    You will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

     

    If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.