Delivery & Returns

Delivery -
We deliver all products via USPS Mail from our warehouse near Vancouver WA - typically delivery will take around 2-5 working days, all orders placed before 12pm will ship the same day for around a 2-5 working day delivery across US.

For deliveries outside US, We offer Shipping with UPS or USPS.  Delivery time will vary. 

If at check-out there is no option to deliver to your country, contact us to see if we can help. 

*Note- International Orders outside the US may be subject to local tax and customs charges which are the responsibility of the customer. 

 

Returns -
Several types of goods are exempt from being returned. Perishable goods such as food, soap & oils, razor blades and oral care products cannot be returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.


Refunds (if applicable) -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable) -
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mossybarber.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) -
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mossybarber.com .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.